GENERAL ORDER QUESTIONS
How do I decide which books/series to order?
That's a tough question for us to answer because that's going to be different for every family. But we've tried to offer some guidelines. At the top of every series page, you'll find a brief description as well as recommended ages for that series. Additionally, you can see how one mom uses most of the series with her children here. But the best way to decide which books you want is to read a bit from them to see what grabs you! All books (except three which we print on behalf of other authors) are available in their entirety online.
That's a tough question for us to answer because that's going to be different for every family. But we've tried to offer some guidelines. At the top of every series page, you'll find a brief description as well as recommended ages for that series. Additionally, you can see how one mom uses most of the series with her children here. But the best way to decide which books you want is to read a bit from them to see what grabs you! All books (except three which we print on behalf of other authors) are available in their entirety online.
What are the dimensions of the books?
Each book has dimensions listed in the description. Note that series vary in sizes from each other, but all the books in a series will be the same size as each other. As of the present publishing of this FAQ, the entire completed library (11 series and bonus books) would take up about 10 1/2 feet of shelf space.
Each book has dimensions listed in the description. Note that series vary in sizes from each other, but all the books in a series will be the same size as each other. As of the present publishing of this FAQ, the entire completed library (11 series and bonus books) would take up about 10 1/2 feet of shelf space.
Should I order a series as a Complete Series or a Monthly Subscription?
Again, that depends. Buying a complete series as a bundle is the least expensive option (fewer shipments=less expense). But it requires a bigger cost up front as opposed to the monthly subscription option. And some people like receiving packages every month...it's like Christmas! So it just depends on what works for your budget and your family!
Note that newer series cannot be purchased as a bundle option until the series has been completed (they typically run from September to August, so new bundle options typically become available in August). So the best way to get those is to sign up for a subscription. If you're planning on buying the books as they come out each month, a subscription offers the convenience of having those automatically sent out to you as soon as they're available, as well as saving you a little bit of money over purchasing the books individually.
Again, that depends. Buying a complete series as a bundle is the least expensive option (fewer shipments=less expense). But it requires a bigger cost up front as opposed to the monthly subscription option. And some people like receiving packages every month...it's like Christmas! So it just depends on what works for your budget and your family!
Note that newer series cannot be purchased as a bundle option until the series has been completed (they typically run from September to August, so new bundle options typically become available in August). So the best way to get those is to sign up for a subscription. If you're planning on buying the books as they come out each month, a subscription offers the convenience of having those automatically sent out to you as soon as they're available, as well as saving you a little bit of money over purchasing the books individually.
How much is shipping?
Shipping is a flat rate of $5.99 per order, with free shipping on orders over $99. Shipping is included in the monthly subscription price.
Shipping is a flat rate of $5.99 per order, with free shipping on orders over $99. Shipping is included in the monthly subscription price.
When will my order arrive?
We use a print-on-demand company. Which means they print your order specifically before it's shipped out. This typically takes 5 days, depending on how high the company's demand is at the time. As a result, most shipments arrive within 1-2 weeks of ordering.
NOTE: Due to Covid, the print and delivery process is taking about twice as long as normal. Plan on the 3-4 week range.
We use a print-on-demand company. Which means they print your order specifically before it's shipped out. This typically takes 5 days, depending on how high the company's demand is at the time. As a result, most shipments arrive within 1-2 weeks of ordering.
NOTE: Due to Covid, the print and delivery process is taking about twice as long as normal. Plan on the 3-4 week range.
Is there a tracking number for my order?
For most orders, you will receive an email from Stamps.com saying "Libraries of Hope has sent you a package" once the order has shipped. This will contain tracking information. If you are shipping outside the U.S. (e.g. to an APO/FPO), you can contact us if you have questions about your order.
For most orders, you will receive an email from Stamps.com saying "Libraries of Hope has sent you a package" once the order has shipped. This will contain tracking information. If you are shipping outside the U.S. (e.g. to an APO/FPO), you can contact us if you have questions about your order.
How do I cancel my order?
Send us an email letting us know you need to cancel it. We will try to cancel it as quickly as we can, but if the items have already shipped, you will need to return the items (at your expense), once you receive them, for a refund.
Once we have received the items, or if we successfully cancel the order, we will issue a refund, which may take 3-5 business days to receive.
Send us an email letting us know you need to cancel it. We will try to cancel it as quickly as we can, but if the items have already shipped, you will need to return the items (at your expense), once you receive them, for a refund.
Once we have received the items, or if we successfully cancel the order, we will issue a refund, which may take 3-5 business days to receive.
I only received part of my order. Where is the rest of it?
Larger orders (typically more than 15 books) will have to be shipped separately, so you will get multiple boxes. You should get tracking information for each box. But as always, if you're concerned about your order, feel free to contact us.
Larger orders (typically more than 15 books) will have to be shipped separately, so you will get multiple boxes. You should get tracking information for each box. But as always, if you're concerned about your order, feel free to contact us.
The quality of my book seems off. Is this normal? What can I do?
The answer to this one is a bit longer, but bear with me.
WEH has never been a business to me. It's a service. I'm not a publisher; I just love to share good books and stories I find in the best way I can.
We have no editing team, no proofreaders, no customer support team, no shipping office, no web developer, no app developer. It's just me and my daughter, with the occasional help of a few other family and friends. When I find something I love, I share it. That's the "business plan."
The print-on-demand company we are currently using is by far the most cost effective of any of the options out there, and thus the least expensive way to get hard copies of books out to as many people as are interested. But they don't come without their issues. Additionally, we are re-printing books that are over 100 years old and the quality thereof presents unique challenges.
We recognize that this can be a huge investment of money. We are doing our best to provide the best product to you that we can. But please keep in mind that our primary objective is what's inside the books--the stories. So be aware that for minor flaws (spines being off-center a bit, smudges, wavy pages), we can exchange the items, but there is no guarantee that your replacement book will be perfect.
As to the content inside, please do your homework! Every book we sell (with the exception of three) is available to look at for free online. In their entirety. Look at them before you order so you know what you are getting. We don't want you to be surprised or disappointed.
If you are still dissatisfied with your books, you can either exchange them or return them for a refund.
The answer to this one is a bit longer, but bear with me.
WEH has never been a business to me. It's a service. I'm not a publisher; I just love to share good books and stories I find in the best way I can.
We have no editing team, no proofreaders, no customer support team, no shipping office, no web developer, no app developer. It's just me and my daughter, with the occasional help of a few other family and friends. When I find something I love, I share it. That's the "business plan."
The print-on-demand company we are currently using is by far the most cost effective of any of the options out there, and thus the least expensive way to get hard copies of books out to as many people as are interested. But they don't come without their issues. Additionally, we are re-printing books that are over 100 years old and the quality thereof presents unique challenges.
We recognize that this can be a huge investment of money. We are doing our best to provide the best product to you that we can. But please keep in mind that our primary objective is what's inside the books--the stories. So be aware that for minor flaws (spines being off-center a bit, smudges, wavy pages), we can exchange the items, but there is no guarantee that your replacement book will be perfect.
As to the content inside, please do your homework! Every book we sell (with the exception of three) is available to look at for free online. In their entirety. Look at them before you order so you know what you are getting. We don't want you to be surprised or disappointed.
If you are still dissatisfied with your books, you can either exchange them or return them for a refund.
My book is damaged. How can I do an exchange?
Occasionally, items will arrive with substantial damage (bent/torn covers and pages, upside-down print, haphazard cuts, crooked covers, etc.). Please send us an email with the name on your order, the title of the book you need replaced, and a brief description of the damage received so we can send you a replacement.
Occasionally, items will arrive with substantial damage (bent/torn covers and pages, upside-down print, haphazard cuts, crooked covers, etc.). Please send us an email with the name on your order, the title of the book you need replaced, and a brief description of the damage received so we can send you a replacement.
How do I return an item I no longer want?
If you no longer want an item you ordered, send us an email with the name on your order and the title(s) of the book(s) you'd like to return. You must return books (at your expense) within 20 days of receiving them. Once we receive the return, we will issue your refund. That refund may take 3-5 business days to show up on your end.
If you no longer want an item you ordered, send us an email with the name on your order and the title(s) of the book(s) you'd like to return. You must return books (at your expense) within 20 days of receiving them. Once we receive the return, we will issue your refund. That refund may take 3-5 business days to show up on your end.
Do these books qualify for reimbursement through online/charter school programs like My Tech High?
Generally, yes. But we don't know specific requirements for each program, so you will be responsible for looking at your own program's rules. Historically, Stories from the Bible (from the Story Hour series) and Stories of Hymns (from the Nature/Art/Music series) are not allowed. We can usually swap these out with "secular" books on a receipt for you to submit. Just send us an email and we can figure something out. Note that we cannot swap out an entire series (the My Book of Delights series has not been allowed by some programs). If you need a receipt with these changes for reimbursement, just contact us letting us know what you need.
Generally, yes. But we don't know specific requirements for each program, so you will be responsible for looking at your own program's rules. Historically, Stories from the Bible (from the Story Hour series) and Stories of Hymns (from the Nature/Art/Music series) are not allowed. We can usually swap these out with "secular" books on a receipt for you to submit. Just send us an email and we can figure something out. Note that we cannot swap out an entire series (the My Book of Delights series has not been allowed by some programs). If you need a receipt with these changes for reimbursement, just contact us letting us know what you need.
SUBSCRIPTION QUESTIONS
How do I know what's included in each available series?
In the blue box with the series options, click on the series you'd like more information about. That will take you to that series' page with the series description and individual books (if they are already published). Additionally, you can look at the shipping schedule (subject to change) for an overview, found on the Monthly Subscription page.
Also note that the series are arranged from youngest readers to oldest readers, generally (Sunshine Series will have a broad range of ages).
In the blue box with the series options, click on the series you'd like more information about. That will take you to that series' page with the series description and individual books (if they are already published). Additionally, you can look at the shipping schedule (subject to change) for an overview, found on the Monthly Subscription page.
Also note that the series are arranged from youngest readers to oldest readers, generally (Sunshine Series will have a broad range of ages).
Can I sign up for more than 10 series?
Yes. But we will have to make the adjustment for you after you sign up. Sign up for a 10-series subscription, then in the "Series Selection" box, include a note that you'd like to be charged for x-number of series instead (or send us an email).
The pricing for more than 10 series is as follows:
11-series: $149/month
12-series: $161/month
13-series: $173/month
14-series: $185/month
Yes. But we will have to make the adjustment for you after you sign up. Sign up for a 10-series subscription, then in the "Series Selection" box, include a note that you'd like to be charged for x-number of series instead (or send us an email).
The pricing for more than 10 series is as follows:
11-series: $149/month
12-series: $161/month
13-series: $173/month
14-series: $185/month
I never received a confirmation email. Did my subscription go through?
You should have been redirected to a "Thank You" confirmation page after you placed your order. If you saw that, the subscription went through. If you did not, contact us and we'll see if everything is in order.
You should have been redirected to a "Thank You" confirmation page after you placed your order. If you saw that, the subscription went through. If you did not, contact us and we'll see if everything is in order.
I just signed up for a subscription. Which books will I get?
That depends on when you signed up. If I think there's a good possibility you will still get this month's books, I will send you this month's books. If not, I'll wait to send you next month's. That usually means if you sign up in the first week or so, you'll get this month. Anything after that will get next month's.
If you would like to request to start in a specific month rather than with the regular rotation, send us an email, or leave a note in the "Series Selection" box when you sign up.
You can look at the shipping schedule to see which items are shipping each month (subject to change). Note that several of the series ship out of order from what they're numbered.
That depends on when you signed up. If I think there's a good possibility you will still get this month's books, I will send you this month's books. If not, I'll wait to send you next month's. That usually means if you sign up in the first week or so, you'll get this month. Anything after that will get next month's.
If you would like to request to start in a specific month rather than with the regular rotation, send us an email, or leave a note in the "Series Selection" box when you sign up.
You can look at the shipping schedule to see which items are shipping each month (subject to change). Note that several of the series ship out of order from what they're numbered.
When will I receive my shipments each month?
We try to get your books to you by the end of the month prior to the month being shipped. For example, we will put in orders for September books around August 10, in the hopes they will arrive the last week of August. (NOTE: Due to Covid, things are taking longer than normal. We are trying to put the orders in sooner, but since we are publishing books as we go, these things take time and so your books may arrive later than planned.)
We try to get your books to you by the end of the month prior to the month being shipped. For example, we will put in orders for September books around August 10, in the hopes they will arrive the last week of August. (NOTE: Due to Covid, things are taking longer than normal. We are trying to put the orders in sooner, but since we are publishing books as we go, these things take time and so your books may arrive later than planned.)
When will payments be charged to my PayPal account?
The automatic payments are set up to charge each month on the same date that you signed up. For example, if you sign up on August 15th, your payments will come out on the 15th of each month. They will automatically stop after you have made 12 payments.
The automatic payments are set up to charge each month on the same date that you signed up. For example, if you sign up on August 15th, your payments will come out on the 15th of each month. They will automatically stop after you have made 12 payments.
How do I change my subscription order?
The short answer here is email us. You can change which series you are receiving, or you can add or subtract series from your subscription.
The short answer here is email us. You can change which series you are receiving, or you can add or subtract series from your subscription.
How do I change my address?
Send us an email. If you just change it in PayPal, that information doesn't always reliably get back to us, so best to contact us directly.
Send us an email. If you just change it in PayPal, that information doesn't always reliably get back to us, so best to contact us directly.
Can I put my subscription on hold?
Yes. Just send us an email letting us know you need to pause it for a bit and we'll "suspend" payments. When you're ready to start up again, just email us again and we'll reactivate the subscription.
Yes. Just send us an email letting us know you need to pause it for a bit and we'll "suspend" payments. When you're ready to start up again, just email us again and we'll reactivate the subscription.
How do I cancel my subscription?
Just send us an email and we will take care of it. Or you can cancel it directly in your PayPal account. In Settings, there is an option under "Payments" to "Manage automatic payments." Select "Libraries of Hope" and under "Status," click "Cancel."
Just send us an email and we will take care of it. Or you can cancel it directly in your PayPal account. In Settings, there is an option under "Payments" to "Manage automatic payments." Select "Libraries of Hope" and under "Status," click "Cancel."
How do I get a detailed receipt for reimbursement with my school?
Send us an email with the name on your subscription and what you need included in the receipt and we'll generate one for you to submit.
Send us an email with the name on your subscription and what you need included in the receipt and we'll generate one for you to submit.